Customer Service

• one single point of contact
• customer focus – solution focussed
• communication with CML possible in the following language: German, Italian, Spanish, French, Mandarin, Cantonese and English
• offer preparation in Germany
• Product-attempt management
• supplier management
• our performance
  • Direct connection to the production
  • order handling
  • WIP Status
  • status of open orders
  • delivery information
  • reschedule request
  • data-supervision, securing of supply availability
  • Forecast and capacity planning